Mumbai: Mphase (BSE: 526299; NSE: MPHASIS), an IT solutions provider specializing in cloud and cognitive services, today announced plans to hire up to 600 employees for its Guadalajara operations over the next year. The vacancies – which cover a range of functions from application development and infrastructure management (including telecommunications and networking) to end-user support and help desk – reflect Mexico’s growing appeal as a global technology hub.
Elango R., President, North America – New Customer Acquisitionexplains that the roles will help a number of international customers, particularly in the United States, who are looking for a truly global level of customer service and support.
“These are frontline roles. Our clients entrust us with a huge responsibility to provide advice and support, often directly to their clients. So, in addition to technical skills, we are looking for professionals who are willing to commit on a personal level and go the extra mile to ensure an excellent customer experience. This commitment is what we call the “human touch”; even (or especially) in an extremely high-tech environment, it can really make a difference.
Robert Walters has seen companies across the United States and Europe look to Mexico for tech talent over the past year, with developers of mobile, data and software solutions, according to research by recruitment experts. cybersecurity exceeding their requirements.
Elango describes Mexico not only as a key source of talent, but also as a place to develop and build a career.
“All of our positions are ‘international’ in nature; we are looking for professionals with a solid level of English, who are open to working with different cultures and who are committed to building a career here in Mexico. The “traditional” career path of migrating to the United States, for example, to ensure “visibility” and rapid promotion is no longer the only option. Today, roles in growing markets like Mexico also represent an extremely attractive long-term career option,” he said.
Mphasis recently announced its commitment to a “hybrid-first” work model in Mexico: “work from anywhere, collaborate in the office”. According to the company, today, the employees themselves are in the best position to decide where and how they work, to best serve their customers and achieve the company’s objectives.
“Hybrid first reflects a deeper trend towards employee well-being; better and more flexible work environments tend to create happier and more productive teams. This “virtuous circle” represents a key competitive distinction when recruiting and building teams. It also represents a compelling differentiator when recruiting talent. »
Elango points out that in the case of technology profiles, qualities such as adaptability to change, resilience and the ability to cope with VUCA (volatility, uncertainty, complexity and ambiguity) environments – where uncertainty permeates – are increasingly as important as the technical references.
“Employees are our greatest strength. We are committed to attracting, developing and retaining employees with diverse skills, experiences and backgrounds in Mexico. Essentially, high confidence, high technology and high touch is the combination we – and our customers – are looking for,” concludes Elango R.