Apple has expanded its independent repair program globally. The Independent Repair Provider program, launched in 2019, allows any Apple-certified technician to perform repairs. The program is designed for companies wishing to offer out-of-warranty repair service for iPhone and Mac, the tech giant noted in one of its FAQs. Companies interested in performing out-of-warranty iPhone or Mac repairs directly to end users can apply. Eligible businesses can access genuine Apple parts and resources needed to perform various out-of-warranty repairs for iPhone and Mac, such as iPhone screen and battery replacement, and logic board replacement and Mac video card.
Apple in a blog post noted that the certification process is easy and free. The program provides repairers with access to genuine Apple parts, tools, repair manuals and diagnostics to provide safe and reliable repairs for Apple products. Distributors and resellers are not eligible for the program. Although there may not be much difference in the cost required to repair an Apple gadget due to the program, more repair providers will become available to Apple users.
Apple further noted that eligible repairers can purchase genuine Apple parts and tools at the same price as Apple Authorized Service Providers (AASPs) and Apple Retail stores. They can and do have free access to training, repair manuals and diagnostics. Customers can get more information about repair companies on the Apple Support forums. However, customers whose products are still under warranty should contact an AASP for repair-related issues.
Apple’s Independent Repair Program was first introduced in Europe and Canada, where there are more than 1,500 independent repair vendor sites. It will now be extended to 200 countries where Apple products are sold, including India. Interested repairers in India can apply to become an Independent Repairer this week by visiting support.apple.com/irp-program. The program, for now, has been extended to Afghanistan, Australia, Bangladesh, Bhutan, Brazil, Brunedal Salaam, Cambodia, Cook Islands, Fiji, Guam, Hong Kong, Indonesia, Japan, South Korea, Laos, Macau, Malaysia , Maldives, Mongolia, Myanmar, Nepal, New Zealand, Pakistan, Papua New Zealand, Philippines, Russia, Saudi Arabia, Singapore, South Africa, Sri Lanka, Taiwan, Thailand, Tonga, Turkey, United Arab Emirates, Bangladesh , Viet Nam.
Last year in September, Apple launched the Apple Online Store which offers the full line of Apple products and support directly to customers across the country. The company has also focused on building iPhones in India. The latest to join the list of gadgets is the iPhone 12 which will carry the Made in India branding on the retail packaging as Apple has confirmed that it will start production of 5G-enabled iPhone models in the country.